I've made several attempts to discuss these events with the company and I've been blanked. Needless to say, I arrived at the wedding late as a result of the above incidents awful awful awful. The possibilities of how badly this could've been when I arrived are endless. When I arrived, this second car!! had the window left completely open, the glove compartment open and the key left on the front seat.
Zipcar customer service manual#
So I had the booking cancelled and scrambled 25 minutes across London to the next nearest car (this time manual when my original booking was automatic). Whilst the phone call was still connected, I attempted to reverse the car, and the response of the breaking system informed me that the car WAS NOT, if fact road safe. They did not want to be liable, and in fact had no idea if the car was safe for me to drive. They refused to, and anyone with common sense can work out safe. I said it would take them less than a minute to write a sentence. They couldn't find any details but assured me the car was safe to drive, when I asked them to confirm this in email, they told me that they could not as the customer service queue was too long. I asked how they knew if this was possible if they do not check the car after each booking? I asked them to look to see when the damage had been reported on the system, at which point they got annoyed at ME, as though I was inconveniencing THEM. I asked if the car was even safe to drive they said yes. I asked them how it was possible that I'd be given a car so dirty, they said its not possible for them to check after every ride. They said that they'd cancel my car but that there were also no others available in my area. There was low tire pressure and also signs of a crash on the front side of the car. I get to the car there was cigarette ash ALL over the back seats. One time I had a car cancelled the same day I needed it for a wedding. Multiple times I've had dirty cars inside. I hope no one use in zipcar, it is a disgraceful company, they don't give a damn about their customers. I just don't understand a big company like this has no clue what they doing, it's a shame and embrassing. So I'm here over a month just waiting to get a respond saying I am approved or not. Another weeks pass by they asking me again for another documents that I already provided, so at this point I know they just messing with me, they don't give a damn about customers. I didn't hear nothing from them so I called them saying what's going on, they say sorry and they will look into it and someone is going to respond 24hrs to 48hrs, 3 days later they asked for same documents again that I already provided so I still give them. They asked me for some documents after I provided my documents. It says it will take 48hrs to review it but it's been over 1 month. Zipcar customer service is a joke, I put up my application more then 1 month ago, they still haven't approved or disapprove my application. All of this whilst I’ve been recovering from an operation. This whole ordeal has caused me such extreme stress and anxiety as I have no way to pay this fine and Zipcar keeps attempting to charge my credit card whilst refusing to communicate with me. I survive on bursaries and loans to make ends meet. I was assured a hold would be placed on my account so as to prevent suspension but of course this did not happen. I repeatedly stated my desire to resolve the issues quickly and avoid account suspension. Not to mention I lost count of the number of times I called the customer service department only to be given the same dead end answer of the violations department only being contactable by email. Despite pleading for someone to respond to my emails, I received a grand total of one response to my numerous emails, since June. Had I known about the first fine, I surely would not have made the same mistake and I would have paid any necessary fines immediately before the price was increased. Of course, I believed I was parking in accordance with the regulations and in fact had no idea I was being fined until the emails I received months later. Additionally Zipcar paid the fines, whilst adding a £15 processing fee each time, thereby depriving me of the right to contest the fines with the accuser. What I couldn’t understand is why I was receiving this information as much as 3 months after the date. My shock to discover the amount totalled was £875. My issue began at the end of June 2022 when I received a number of emails regarding violations. I previously recommended Zipcar to anyone who would listen but I don’t see how I can do that now. And the customer service and uk violations department are left severely lacking. A company is only as good as its weakest link.
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